سياسة الاسترداد
How to request a return
Email suporte@feromus.com with your order number and the items you wish to return. If you are exercising a statutory right to cancel, a clear statement that you are cancelling is sufficient. You can also write to PRADO WOLF LLC at 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States.
Returns are handled in China. Contact support for the return address and packing instructions, especially for items with batteries. Keep the proof of postage. For faulty, damaged or incorrect goods, contact us so we can arrange the remedy required by the law that applies to your purchase.
Online orders covered by EU or UK consumer law
You generally have 14 days from delivery to cancel without giving a reason. If goods from one order arrive separately, the period generally starts when you receive the last item. You can also cancel before delivery. Send the goods back within 14 days of telling us you are cancelling unless we arrange collection. Any extension required by law applies.
You may inspect the goods as you would in a shop. A deduction for loss in value may apply where handling goes beyond what is necessary to inspect the goods and the law allows it. For a change-of-mind return, you bear the direct return cost only if we disclosed this before purchase and the law permits it.
Refunds
For a valid cancellation of the whole order, we refund the price paid and the cost of the least expensive standard delivery we offered. We use your original payment method unless you agree otherwise. For EU orders we refund within 14 days of notice and may wait for the goods or proof of return, whichever comes first, unless we agreed to collect them. For UK orders we refund without undue delay and within the applicable statutory deadline after receiving the goods, proof of return or, when we collect the goods, your cancellation notice.
Faulty goods
Any legal right to repair, replacement, price reduction or refund applies in addition to change-of-mind returns. The remedy and time limit depend on the law that applies to your purchase.
Optional cancellation form
To PRADO WOLF LLC at 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States or suporte@feromus.com.
I give notice that I cancel my contract for the following goods. Include the items, order number if available, order and delivery dates, your name and address, and the date. Sign if submitting on paper.